Exertis is seeking a renewals administrator to join our renewals team within the Enterprise Professional Services Business. The primary role is to support and enable end-user contract renewals via our wide partner channel. Exertis offers a wide range of contracts to our customers, from Monday to Friday 9-5 through to 24/7 365, all contracts run to the minimum 1-year schedules and require proactive renewal discussions with the Exertis account manager, channel partner, and end-user.
• Manage a renewals pipeline weekly and provide accurate monthly forecasts
• Respond to any renewal queries received
• Proactively ensure customers are provided with renewal quotes promptly to ensure no loss of entitlement and a constant stream of revenue for support contracts
• Run regular reports to ensure all renewal orders have been processed, loaded within the support platforms and renewal dates captured correctly