Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
To make decisions under pressure whilst communicating with the client.
To assess a situation and determine the degree of crisis, needs of the individual caller, and appropriate response.
To accurately record referrals and details of calls on relevant electronic systems.
To work in line with performance targets and key contractual requirements.
To communicate with external stakeholders as required.